Contact Us

Get in Touch

Have a question about your order, a product, or anything else? We're here to help.

Email: hello@lumivoshop.com
Response time: We aim to reply within 24 hours, Monday to Friday.

Order & Shipping Questions

All orders are processed within 1–2 business days. Once your order ships, you'll receive an email with a tracking link.

Estimated delivery times:

USA, UK, Canada, Australia: 10–18 business days
Europe: 10–20 business days
Rest of World: 14–25 business days

Please note these are estimates — most orders arrive within this window, and many arrive sooner. If your order hasn't arrived after 25 business days, contact us and we'll investigate immediately.

Returns & Refunds

Not happy with your purchase? We offer a 30-day money-back guarantee on all orders — no questions asked. Just reach out to us at hello@lumivoshop.com and we'll sort it out quickly.